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How to appeal your score

You'll need to contact our insolvency risk partner if you want to appeal your scheme’s mean score, levy band and levy rate.

How to make a complaint

Find out how you can get in touch if you’ve got a complaint or a concern.

20th anniversary

Find out more about our key milestones and achievements over the last 20 years. 

We’ve successfully appointed firms to our Trustee Services Panel and our new RPIS Framework

Today, we’re announcing the outcome of our recent procurement for our Trustee Services Panel and for our new Restructuring and Pre-Insolvency Services (RPIS) Framework. 

Christmas opening hours

We're wishing you all a Merry Christmas and Happy New Year! Our contact centre hours will change over the festive period, so please bare this in mind if you plan on contacting us.

A winning evening for us

We've were awarded the Pension Adminstration Award at the Pensions Age Awards. The awards, now in their seventh year, aim to reward both the pension schemes and providers across the UK.

How much lump sum could you receive?

If you haven’t yet reached your former pension scheme’s retirement age, you can use the Benefit Modeller tool on our website.

Paying your levy

Find out more about your invoice or how to pay it.