Whether you prefer to call or email, we’re always happy to hear from you and help answer any questions you might have.
Our phone lines are unavailable today from 12 pm. We’ll be open tomorrow, as normal, from 9 am to 5.30 pm. We apologise for any inconvenience caused.
In the meantime, you can visit our PPF member or FAS member website, where you can carry out updates, find lots of information, and send us a secure message.
On normal working days, lines are open from 9.00am to 5.30pm, Monday to Friday.
If you’re a member, take a look at our member website. You might find the answer you're looking for right away.
To keep data safe, we’re asking you not to email us with any forms that contain personal data or with any changes you want to make to your personal data.
| Telephone Number |
0330 123 2222 |
| Email Address |
[email protected] |
| International Callers |
+44 (0)20 8633 4902 |
| Postal Address |
PO Box 254 Wymondham NR18 8DN |
If you’re a member, take a look at our member website. You might find the answer you're looking for right away.
To keep data safe, we’re asking you not to email us with any forms that contain personal data or with any changes you want to make to your personal data.
| Telephone Number | 0330 678 0000 |
| Email Address |
[email protected] |
| International Callers |
+44 (0)20 8406 2121 |
| Postal Address |
PO Box 287 Wymondham NR18 8EZ |
If you have a specific query about the levy, you’ll also find helpful answers in our levy help and support pages.
| Telephone Number | 0345 600 2541 |
| Email Address |
[email protected] |
| International Callers |
+44 (0)20 8633 4900 |
| Postal Address | Levy Customer Support Team The Pension Protection Fund Renaissance 12 Dingwall Road Croydon Surrey CR0 2NA |
If you have concerns about any aspect of our service please get in touch with us so we can resolve it as soon as possible.
| Telephone Number | 0330 123 2222 |
| Email Address | [email protected] |
| International Callers | +44 (0)20 8633 4902 |
| Postal Address | PO Box 254 Wymondham NR18 8DN |
We've shared more guidance for PPF and FAS members who wish to make a complaint.
We’re part of the Government’s Tell Us Once service. By using this service, we’ll be automatically notified of a bereavement. For more information, refer to our news story or visit the Government’s website.
You can also notify us of a bereavement of a PPF member, by completing our PPF bereavement notification form or calling us on 0330 123 2222 or +44 (0)208 633 4902. For FAS members, complete the FAS bereavement notification form or call us on 0330 678 0000 or +44 (0)208 406 2121.
Anyone can contact us using the free online British Sign Language interpreting service, SignLive.
To do so, you need to register for SignLive through the SignLive website or app. You can then contact us via SignLive and our team will be connected to an interpreter who relays the call to us.
Do you have a general question? We’re here to help.
| Telephone Number | 0345 600 2541 |
| Email Address | [email protected] |
| International Callers | +44 (0)20 8633 4902 |
| Postal Address | PO Box 254 Wymondham NR18 8DN |
