How can we help?
Whether you prefer to call or email, we’re always happy to hear from you and help answer any questions you might have.
Opening Hours
On normal working days, lines are open from 9.00am to 5.30pm, Monday to Friday.
If you’re a member, take a look at our member website. You might find the answer you're looking for right away.
To keep data safe, we’re asking you not to email us with any forms that contain personal data or with any changes you want to make to your personal data.
| Telephone Number |
0330 123 2222 |
| Email Address |
[email protected] |
| International Callers |
+44 (0)20 8633 4902 |
| Postal Address |
PO Box 254 Wymondham NR18 8DN |
If you’re a member, take a look at our member website. You might find the answer you're looking for right away.
To keep data safe, we’re asking you not to email us with any forms that contain personal data or with any changes you want to make to your personal data.
| Telephone Number | 0330 678 0000 |
| Email Address |
[email protected] |
| International Callers |
+44 (0)20 8406 2121 |
| Postal Address |
PO Box 287 Wymondham NR18 8EZ |
If you have a specific query about the levy, you’ll also find helpful answers in our levy help and support pages.
| Telephone Number | 0345 600 2541 |
| Email Address |
[email protected] |
| International Callers |
+44 (0)20 8633 4900 |
| Postal Address | Levy Customer Support Team The Pension Protection Fund Renaissance 12 Dingwall Road Croydon Surrey CR0 2NA |
If you have concerns about any aspect of our service please get in touch with us so we can resolve it as soon as possible.
| Telephone Number | 0330 123 2222 |
| Email Address | [email protected] |
| International Callers | +44 (0)20 8633 4902 |
| Postal Address | PO Box 254 Wymondham NR18 8DN |
To notify us of the passing of a PPF member, please fill out our online PPF bereavement notification form. Or call us on 0330 123 2222 or +44 (0)2086334902.
To notify us of the passing of a member of the Financial Assistance Scheme (FAS), please fill out the FAS bereavement notification form. Or call us on 0330 678 0000 or +44 (0)208 406 2121.
We're also part of the Government's Tell Us Once service. More information about Tell Us Once can be found on the Government's website.
Anyone can contact us using the free online British Sign Language interpreting service, SignLive.
To do so, you need to register for SignLive through the SignLive website or app. You can then contact us via SignLive and our team will be connected to an interpreter who relays the call to us.
Do you have a general question? We’re here to help.
| Telephone Number | 0345 600 2541 |
| Email Address | [email protected] |
| International Callers | +44 (0)20 8633 4902 |
| Postal Address | PO Box 254 Wymondham NR18 8DN |