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Whether you prefer to call or email, we’re always happy to hear from you and answer any questions you might have about your levy payments. 

You can contact the levy customer support team on:

Phone: 0345 600 2541 (option 3)
Email: [email protected]

If you’ve received your levy invoice and have a query

Email: [email protected]

To submit a formal review or to query a current review

Levy review application form
Email: [email protected]

Contact D&B for help with your pension protection score

Phone: 0345 600 2541 (option 2)
Email: [email protected]

Visit the portal 

How we communicate with you

At various times throughout the year, we may be in touch with you to share the latest information about the levy. This is normally done via an email levy newsletter. These emails will come from Pension Protection Fund ‘[email protected]’.

These emails are not personalised as our data is taken from The Pensions Regulators Exchange database which does not always contain full contact names.

Emails may also be received from in connection with the PPF levy portal. These could be reminders about registering on the portal or about password resets. These will also come from [email protected].’

Levy invoices are also sent electronically and these invoices are sent securely via a system called Mimecast. Mimecast is a cybersecurity provider that we use to make the invoice emails we send you more secure and to bolster our cyber resilience. These will also come from ‘[email protected].’

Additional emails may also be received from our Finance team at [email protected]. These will normally be statements of account or receipts.

If you ever have any concerns about the authenticity of an email, please contact us by phone on 0345 600 2541 (option 3).

How to make a complaint

If you're a levy payer or a representative of a levy payer and you have any concerns about our service, please get in touch with us. The sooner you talk to us, the sooner we can help you.

There are a number of ways you can contact us to make a complaint. 

Resolutions Team (Levy) 
Pension Protection Fund PO Box 254
NR18 8DN

Phone: 0345 600 2541 (option 3)

Email: [email protected]

Complaints process

Stage 1 We’ll acknowledge receipt of your complaint straight away and aim to send you a full reply within 10 working days. If this isn’t possible, we’ll let you know and tell you when you can expect a reply.

Stage 2 If you’ve been through stage 1 and feel that your complaint hasn’t been resolved to your satisfaction, you can ask us to escalate your complaint to stage 2, where it will be reviewed by our Executive Director who is responsible for matters re levy. You should make your stage 2 complaint within 28 days of our response at stage 1 being issued. We’ll aim to send you a full reply within 28 days.

Help with a specific levy year

If you need help with a specific levy year, you’ll find helpful guidance here:

Levy year 2020/21

Levy year 2021/22