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How to make a complaint

Find out how you can get in touch if you’ve got a complaint or a concern.

If you have any concerns about our service, please get in touch with us. We value your feedback as it helps us continually improve our services for everyone.

If you’re a PPF or FAS member, you can raise a complaint directly using our secure messaging function on our member websites.


For complaints about the PPF

Resolutions Team 
Pension Protection Fund 
PO Box 254 
Wymondham 
NR18 8DN 

By telephone: 0330 123 2222 

By email: [email protected] 

For complaints about FAS


Resolutions Team 
Financial Assistance Scheme 
PO Box 287 
Wymondham 
NR18 8EZ 

By telephone: 0330 678 0000 

By email: [email protected]