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How our TrainingMark has improved the customer experience

Our customer satisfaction results are currently at 97%, and we continually strive to improve this score. 

More Hampshire decisions confirmed

In our recent update about progress on uncapping PPF compensation, we still had to finalise whether to put a six-year time limit on arrears payments due to PPF and FAS pensioners. This followed the Court of Appeal’s judgments on the methodology for implementing the ECJ’s Hampshire decision and the PPF compensation cap. The Department for Work and Pensions (DWP) and our Board have now finalised those decisions.

How members can manage their benefits online

Our member website puts you in the driving seat. It gives you the freedom to access and manage information about your benefits and make informed decisions, at a time that best suits you.

Levy rules for 2024/25 year published

Today we’ve published our policy statement with the formal levy rules. 

We've published our sustainability strategy

We've just published our sustainability strategy, that sets out how we aim to achieve our ambition for catalysing the growth of a sustainable pensions industry.

PPF confirms zero levy for 2025/26

The Pension Protection Fund (PPF) has today announced that it will not charge a conventional PPF levy this year (2025/26). The move will benefit c.5,000 defined benefit (DB) schemes in the UK, saving them and their sponsoring employers collectively £45m.

Pension professionals

Actuaries, lawyers and other scheme advisers can get in-depth technical guidance, updates and news here.

Insolvency guidance and support

If you need further help and support, please feel free to give us a call or email. We welcome direct and early engagement and always treat all conversations in strict confidence, even speaking on a ‘no names’ basis initially if you prefer. General guidance on insolvency and the assessment period These notes will help you meet your statutory obligations and our expectations conducting insolvencies during the assessment period.

How to check if a communication from us is genuine

Throughout the calendar year, we frequently touch base with our members. If you’re ever unsure whether a communication, such as an email or letter, is genuinely from us, or whether it’s a potential scam, call us on 0330 123 2222.

Validating your beneficiary nominations on our member website

Last year we launched our new online nomination process, which makes it quicker and easier for beneficiaries to begin receiving payments after a member dies.