When you register to use our member website for the first time, you'll need to follow our simple two-step login process. 

Step 1

To register, you’ll need to provide your date of birth, National Insurance number and your unique PPF reference, which you’ll find included in all correspondence from us.

Step 2

We’ll ask you to provide answers to three security questions, and these will be used as prompts if you forget your login details. We’ll also ask for your phone number and email address. You’ll then be able to set your username (this could be your email address) and password.

To make sure no-one else can access your details, every time you log in, we’ll send you a unique, temporary security code which is valid for 10 minutes.

You may have used a similar process when signing into your online banking or HMRC account. The code is sent via text message to the phone number you’ve registered your account with (mobile or landline – although it’s easier to use a mobile number if you have one).

Stay safe online

Remember, never disclose any passwords, sensitive information, or security answers to anyone.

For further guidance on staying safe online visit: www.getsafeonline.org