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We’ll be keeping this page updated with details of the measures we’re putting in place to respond to the impact of COVID-19. We’re here to help, so please check the information below and contact us if you have any questions.


These are challenging times, but we hope to be able to provide some reassurance to our PPF and FAS members.

Although financial markets are facing a difficult situation, our continued low-risk investment strategy is explicitly designed to enable us to pay our PPF members.

We build reserves precisely for this kind of market situation, and also the fund is protected from changes in interest rates and inflation. If you'd like to know more about how this works, you may be interested to watch this short animation.

FAS payments are funded by the Treasury, so will not be affected by the difficult situation in financial markets.

We’d also like to reassure you that we will be able to continue paying members as normal. Your usual payments will not change.

Finally, if you need us please use the secure messaging feature on our website, give us a call or send us an email. Please don’t write to us at our head office in Croydon, as we’re all working remotely for the time being.

Our mail service in Wymondham continues to operate as normal, for now. We're aiming to continue providing the best possible service, although it might take us a bit longer than usual to respond to all correspondence or answer calls.

Levy payers

Find out more information about submitting documents, deadlines, e-signatures and more here.

Insolvency practitioners

We are currently unable to accept paper s120 notification submissions. Please only submit submissions via our online notification service.

If you’re unable to make a submission online, please email a copy of the paper form to [email protected]. or call us on 0345 600 2541 for any queries.

If you experience a problem with the online s120 notification service please email [email protected] and our web team will be able to help you.

Worried about your pension?

If your employer is experiencing financial difficulty because of the COVID-19 outbreak and the associated restrictions, you may be worried about what will happen to your pension.

Find out whether we protect your pension and what would happen if your employer becomes insolvent.