Help for members living with dementia

We want to make sure we’re doing everything we can to support all our members, so please let us know if you, or someone you care for, need a helping hand when it comes to managing personal details or payments.

Last year we asked the Alzheimer’s Society and Croydon Dementia Action Alliance to provide Dementia Friends training to our member-facing employees. This has given us a greater awareness of the kinds of experiences someone living with dementia may have and better understanding of the support we can provide.

If you’d prefer to have someone else deal with us on your behalf for any reason, you can send us your power of attorney, if you have one.

Alternatively, please send us a written letter of authority, which is valid for 12 months. Please get in touch if you’d like to know what details you need to include in your letter of authority.

We can also accept verbal authority for phone calls, provided you’re there to answer some security questions and give permission for someone to speak to us on your behalf.

If you need help do not hesitate to get in touch and let us know. We can then take extra care to make sure we understand and can meet your needs.