We’ve enhanced our bereavement process

We’ve made improvements to our bereavement process to give our members more peace of mind and reduce the burden on loved ones when a member passes away. 

We understand that members want assurance that their loved ones will be looked after when they die and that having the chance to ensure this happens is important. 

Our industry leading improvements to our bereavement process give our members this peace of mind and reduce the burden on our members’ loved ones. 

Some of the improvements we’ve made are:

• We now ask all members to provide details and evidence of their beneficiary in life
• PPF members can view a forecast of what their beneficiary would receive in the event of their death 
• Nominated beneficiaries can now complete their claim form online
• Nominated beneficiaries can track the progress of their claim online 

Lightening the load on members’ families during difficult times

By asking members to nominate their beneficiary in life and provide sufficient evidence for us to validate the nominated beneficiary, we can reduce the information beneficiaries will need to provide, lightening the load on members’ families during difficult times. 

These improvements are particularly helpful for members who want to nominate a beneficiary who isn’t a spouse, which typically requires more evidence. Our improvements mean members can have peace of mind that we’ve already validated their nominated beneficiary. 

Reducing overpayments and paying beneficiaries more quickly 

Whether loved ones choose to use our bereavement notification form or Tell Us Once, our improvements ensure that when we're informed of a death, we can suspend payments immediately through new automatic processes. This means we’re less likely to seek overpayments back from loved ones during a difficult time . 

Nominated beneficiaries can now also complete a claim form online. This can help speed up the claims process so beneficiaries can be paid more quickly. 

Creating a more efficient process 

We’re committed to providing excellent customer service and as part of this we want to ensure we’re working as efficiently as possible. 

Annually, we process over 10,000 bereavement cases. The improvements we’ve made create faster processing times that require less manual intervention. This frees up our administrative team to deal with more complex cases. 

If you’re a member please visit our PPF member website, or FAS member website, to get started.