Only trustees or authorised representatives can raise a review. If an employer or guarantor has previously raised an Experian Appeal, they need to show that the trustees have authorised them to request a review.

What issues can be raised in a review?

  • You think we’ve made a mistake calculating your scheme-based levy
  • You think there’s a mistake in the underfunding element of your risk-based levy
  • You believe the interest charged for late or non-payment of the levy should be waived
  • You’ve already appealed your levy band and rate with Experian and want us to review their decision

Call the Levy Customer Support team on 0345 600 2541
Email: [email protected]

Please quote your scheme name and invoice number when you contact us.

How to request a formal review

To request a review, you will need to complete a Levy Review Application Form

You must send this to us within 28 days of the date on your invoice or the conclusion of a query or Experian appeal – unless you can show that it was reasonable for the application to be made late and that the application was made within a reasonable period.

Please include your scheme name and invoice number and send a hard copy to:

Reviews Team
Pension Protection Fund,
12 Dingwall Road,

You can email us an electronic copy of the form but the review will be treated as informal until a hard copy is received.


How we’ll consider your review application

We will consider your application in the context of our seeking changes to data used to calculate the levy - practice and principles.

We have no power to modify or depart from the levy rules, we can only consider how the rules have been applied.

How to appeal our review decisions

If you’re not satisfied with the results of our review you can appeal to the reconsideration committee.

You will need to complete and submit a levy review reconsideration application form.

If you're not satisfied with the reconsideration decision, you can appeal finally to the PPF Ombudsman.

The 2019/20 DRC Appendix and Guidance provide detailed information on certification.